Automation
Workflow automation that survives the next reorg
Most automations break because they were built for the org chart, not the work.
PA Nova EditorialWorkflow Automation Practice5 min read
Durable automation is boring. It is thoroughly documented, versioned, monitored, and owned. Flashy automation gets replaced within 12 months.
The four gates before you automate
- The process is standardized in writing.
- The process runs at least 20 times per week.
- The inputs and outputs are structured.
- There is a named owner for the automation.
"Do not automate chaos. Fix ownership before tooling."
— Lesson Learned
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